Session Records: Who Can Access and How

KEY TAKEAWAYS: 

• Session information can be accessed by account users, session participants, entities with tangible interest, or through subpoenaed records.
• Demonstrated legal interest is crucial for accessing notarization records securely.
• NotaryLive ensures transparency with multiple access options with 24/7 support. 

How to Access Session Information

You may need access to audit trails, notarization records, notarized documents, or session videos for legal reasons, personal records, or business transactions. Eligibility to access specific session information depends on who you are:

• Account users
• Session participants 
• Entities with tangible interest
• Subpoenaed entities

Keep reading to learn what session details you can access based on your role and how to obtain them.

1. Account Users

If you have an active Business or Business Premier account, you can access all records for sessions you were directly involved in. Basic account holders can access notarized documents only and must email support for additional details.

How to Access

• For immediate access, create an account or log in to your NotaryLive account.
• Navigate to Dashboard > Archive to view or download records.
• OR email [email protected] to request additional information (Response Time: 1-3 days).

2. Session Participants

As a participant in the notarization session, you are entitled to access audit trails, session videos, and notarized documents.

How to Access

If you cannot access session details through an account as described in Section 1, you can request the information by:

• Emailing [email protected]
• Or submitting a request via our Contact Us page.

3. Entities with Tangible Interest

Verified entities with substantial legitimate interest related to the session (e.g., government agencies, financial institutions, insurance companies, real estate, estate executors) can access certain relevant records.

How to Access

• Email [email protected] with information and verification of your interest.
• After approval, session details will be sent (Response Time: 1-3 days)

4. Subpoenaed Records and Law Enforcement

If you need access to session records but do not fall into the categories listed above, you must either:

• Demonstrate a legal interest in the document through a subpoena.
• Act as a law enforcement officer investigating a matter related to the session (requests must be made in an official capacity, not as a private individual).

How to Access

• Contact us via email at [email protected] or through our Contact Us page for more information on subpoena requirements.
• Subpoenas must meet jurisdictional requirements to proceed, and response times will vary depending on legal timeframes.

5. Get Started Accessing Session Information

Transparency is key, and NotaryLive makes it simple to access session information through the following methods:

1. Account Users: Access session details directly through your NotaryLive account.
2. Session Participants: If you were a participant in the session and cannot access records through an account, contact us via email or our Contact Us page.
3. Entities with Tangible Interest: Verified entities can access records relevant to their legitimate interest.
4. Subpoenaed Records and Law Enforcement: Individuals not covered by the above categories must either provide a valid subpoena or be a law enforcement officer acting in an official capacity to access session records. Contact us for more information about these requirements.

For assistance or questions, reach out to our 24/7 support team via email at [email protected] or through our Contact Us page.

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